Account manager to join our Client Services Team

About the role

We started with a vision, and we’ve stayed true to our four key principles: Open, Driven, Real, and Connected. We take a genuinely flexible, people-first approach to our work and company culture – including employee ownership and our permanent 4-day working week. We’re now looking for a proactive, detail-oriented Account Manager with a passion for medical education and live event delivery to join our team on a hybrid basis in the UK.

Reporting to one of our Account Directors and working cross-functionally with our Programme Development, Medical Writing & Editorial, and Creative Teams, this role offers an opportunity to play a pivotal part in delivering impactful medical communications within a successful, independent agency.

Day to day, you’ll be the key link between clients and internal teams, ensuring projects are delivered on brief, on time, and on budget. You’ll contribute to strategic planning, manage timelines and logistics for both virtual and onsite meetings, support proposal development, and help drive excellence across our medical education programmes. This is a hands-on role that requires strong communication, organization, and relationship-building skills.

A few more details about the job:

• Lead and manage the delivery of high-quality medical education programmes and events, serving as the key point of contact for clients and healthcare professionals
• Build strong, lasting client relationships through exceptional communication, trusted leadership, and proactive project management across accounts
• Oversee end-to-end project delivery – from client brief and budgeting to content development, event logistics, and post-project reporting
• Liaise with KOLs and clients, ensuring external and internal alignment on project goals, timelines, and outputs, as well as smooth coordination and compliance within industry regulations
• Support the business development process by contributing to proposals, pitches, and identifying organic growth opportunities within client accounts
• Inspire and guide internal teams, ensuring effective delegation, shared learnings, and positive collaboration across departments

This is a dynamic, client-facing role with a balance of strategic oversight and hands-on delivery. You’ll be supported in growing your skills and experience within a collaborative agency culture where your ideas and contributions can genuinely shape the future of our client partnerships and projects.

Keep reading to learn more about the process and how to apply!

Who we're looking for

• Proven experience managing a variety of medical communications projects – such as events, KOL engagement, training programmes, or publications – ideally within a healthcare agency or related setting
• Confidence leading client interactions and internal teams, with a natural ability to build trusted relationships and keep everyone aligned
• A proactive, pragmatic mindset – able to juggle multiple deadlines, adapt quickly, and consistently deliver high-quality work
• An entrepreneurial spirit that fits our employee-ownership model and collaborative agency culture
• Typically 3+ years’ experience in medical communications or healthcare education
• Desirable: Experience with pharma/healthcare compliance frameworks (e.g. ABPI)
• Desirable: Experience with platforms such as Veeva Vault and other client-facing systems
• Desirable: Experience with KOL management, meeting logistics, and cross-functional collaboration
• Desirable: Experience with budget development, reconciliation, and resourcing coordination

More about the work

• End-to-end account and project leadership
• Live, hybrid, and digital medical education programme delivery
• Internal collaboration with Programme Development, Medical Writing & Editorial, and Creative Teams
• Strategic client consultation and trusted partnership
• Proposal development and organic business growth

Key benefits

• Flexible working
• Birthday lie-in
• Cycle-to-work and electric car schemes
• Option to purchase additional holiday
• Wellbeing package
• Employee ownership
• Duvet days/Doona days
• Enhanced family leave
• Employee assistance programme
• Menopause policy
• Season ticket loan

Hiring process

1. Submit your CV and a brief covering letter
2. 20-minute screening conversation with our recruitment manager
3. Test (approximately 2.5 hours), completed in your own time to a mutually agreed deadline
4. Interview (50 minutes) with the hiring team
5. If needed: second interview (30 minutes) with members of the Client Services Teams
6. Offer sent via recruitment manager

To apply

Please submit your CV and a brief covering letter to: [email protected].